Subscription Policy

Subscribe & Save appears only on products where the shop publishes a valid repeat schedule for that exact item and size. Not every product is available on repeat, and the frequencies offered differ between products — you choose from the ones actually shown on the product page and in your plan. If a frequency isn't offered for an item, we won't set it up; you can order that item once instead.

A repeat delivery is an automatic recurring order. Your card is charged again on the schedule you chose and the next order is created for you. Before you pay, checkout shows the price of the first order, the price of later orders and how often they repeat. Please check those figures at checkout — they are the ones that apply.

Where an eligible product offers it, the current Subscribe & Save offer is 20% off the first subscription order only. The introductory offer is limited to one first subscription order per household/customer. Changing products or frequency, cancelling or pausing a subscription, or starting another subscription does not create another introductory offer. If the introductory offer has already been used, standard subscription pricing applies. Later orders renew at the full product price shown for your subscription, without the first-order discount.

For example, on an eligible product priced at £32.00, the first subscription payment would be £25.60 and each renewal would be £32.00, plus delivery where it applies. That is an example for a product carrying that offer — it is not a promise that every product or every frequency is discounted.

Only items bought with a subscription label on them recur. Anything added as a one-off extra is paid for once and is not automatically included in later deliveries. If you want an extra in every delivery, it needs to be on a repeat schedule itself where one is offered.

Delivery is charged separately from the food and recurs with each delivery where it applies. Local Dorset delivery is £3.49. Eligible UK mainland nationwide delivery starts from £7.99, and heavier orders cost more. The delivery options and the exact rate available for your address are confirmed at checkout.

Deliveries have a £32.00 minimum order. That minimum is measured on the normal product value of the items before any subscription or promotional discount, and it excludes postage. So an eligible product priced at £32.00 still meets the minimum even though the first subscription payment for it is £25.60. Collection from either shop is exempt from the minimum. Checkout confirms your delivery or collection choice before you pay.

Where a product can be hand-packed, any dietary requirements you give are attached to that specific recurring item, so please add them to the item itself rather than as a general note, and check them when you set the repeat delivery up. If anything needs to change, contact us and we'll confirm what we can do for your order. We can't guarantee that any product is free from a particular ingredient or that it is suitable for a dog's medical condition — please speak to your vet about medical diets.

There is no minimum commitment on a new subscription. You are not tied to a set number of deliveries or paid orders. You can cancel at any time before your next scheduled payment is taken.

To pause, skip, change or cancel a repeat delivery, contact us at info@rawdogsdorset.com or through our contact details, and please get in touch before your next scheduled payment date so we have time to action it. Contacting the shop is the way to make any change to a repeat delivery.

Cancelling future renewals does not automatically cancel an order that has already been charged or dispatched. If a payment has just been taken, contact us promptly and we'll do what we can — see our shipping policy and refund policy. Nothing on this page affects your statutory rights as a UK consumer.