Subscription Policy
When you purchase a subscription with Raw Dogs Dorset, you will receive repeat deliveries of our products based on the subscription duration and frequency that you select at the time of purchase. This allows you to conveniently ensure that you never run out of your preferred products.
Delivery Options
- Free Delivery: Your subscription entitles you to free delivery on all orders over £32.
- In-Store Collection: For orders under £32, you can choose to collect your order in-store at no additional cost.
Payment and Charges
You will be made aware of upcoming charges for your subscription in advance. Payment for your subscription will be automatically processed based on the schedule you select at the time of your subscription setup.
Managing Your Subscription
We understand that flexibility is important. That's why we offer the following options to manage your subscription:
- Cancel: You can cancel your subscription at any time with no penalty.
- Pause: If you need to take a break, you can pause your subscription temporarily.
- Skip: If you have enough product or will be away, you can skip a delivery.
All of these options can be easily managed through your account. Simply log in to your account via our website or follow the link provided in your order confirmation email to access your subscription settings.
Customer Support
If you have any questions or need assistance with your subscription, please do not hesitate to contact our customer service team. We are here to help ensure that your experience with Raw Dogs Dorset is as smooth and enjoyable as possible.
By subscribing to our service, you agree to the terms outlined in this policy. We reserve the right to update or modify this policy as needed, and we will notify you of any significant changes.