Shipping policy

Our own temperature-controlled van delivers frozen raw food every Monday and Thursday to BH1–BH18, BH21–BH25, BH31 and DT11 postcodes. Products are normally frozen when delivered, but some softening can occur, especially in hot weather.

Local delivery is £3.49 with a £32 minimum order. The delivery minimum is based on the normal merchandise value before subscription or promotional discounts, excluding delivery charges. Collections are exempt.

Deliveries run between 8:00am and 8:00pm. Please order by 11:59pm the day before — Sunday for Monday, or Wednesday for Thursday — and choose an available delivery date at checkout.

Once our driver has set off and the route is planned on your delivery day, you will receive an email with an estimated 30-minute delivery window. We also send an email once your food has been delivered.

Please arrange for someone to receive your frozen food and place it in the freezer as soon as possible.

We send frozen raw dog food using APC Overnight to eligible UK mainland postcodes. Some remote areas and islands may be excluded, and courier coverage and charges vary by destination. For Scottish addresses, please contact us before ordering while we confirm our APC postcode tariffs and available service levels. The current online options are displayed at checkout.

Nationwide delivery starts from £7.99. The charge depends on parcel weight and the destination where applicable. All delivery orders have a £32 minimum based on normal merchandise value before discounts and excluding shipping.

Frozen products travel in insulated packaging intended to keep them frozen or suitably chilled in transit. Slight thawing can occur during courier transport, especially in warm weather; see 'Receiving and storing frozen food' below.

For orders placed before 3pm Monday–Thursday, we normally dispatch on the same day. Orders placed after the cutoff are normally sent on the next available dispatch day, subject to stock and courier operations.

We do not dispatch frozen courier orders on Friday, Saturday or Sunday. This reduces the risk of food being held at courier depots over the weekend. Orders placed after 3pm Thursday, or over the weekend, normally leave Monday, excluding bank holidays.

Nationwide delivery usually takes 24–48 hours after dispatch, excluding weekends and bank holidays. This is an estimate, not a guaranteed delivery date; adverse weather, busy periods and courier disruptions may cause delays.

Tracking details are normally provided after dispatch so you can follow the parcel through APC. Please do not reschedule an already-dispatched frozen parcel with APC without contacting us, as this could affect the food's condition.

A signature is not always required and the courier may leave an order in a suitable safe place. Check the delivery address and any safe-place instructions carefully. Separate parcels in a larger order may occasionally arrive at different times.

Please unpack promptly and place food that is still frozen straight into the freezer. Nationwide courier deliveries may occasionally arrive partially thawed while remaining very cold. If the packaging is intact, the food has remained properly chilled in transit, and the manufacturer permits it, partially thawed products may generally be refrozen promptly. Check the instructions on the specific product.

Do not refreeze food that arrives warm, has damaged or leaking packaging, or has an uncertain temperature history. If you are worried about the condition of your order, please contact info@rawdogsdorset.com immediately with your order number and photographs where possible so we can help. Follow safe handling and storage advice for raw pet food.

Choose free collection from Raw Dogs Dorset Moordown or Blandford where offered at checkout. There is no minimum order value for collection.

We will email you when your order is ready to collect. Please wait for that email and collect during the chosen shop's opening hours. Addresses, opening hours and contact details are available on our Store pages.